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Privacy Policy

1. Our Commitment to Your Privacy

At Reconnect Hypnotherapy, we value your trust. Protecting your personal information is a priority, and we are committed to handling it responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with Australian Privacy Principles.

2. Information We Collect

We may collect:

  • Personal details: Name, contact number, email address, and residential suburb.
  • Health-related information: Information about your medical or psychological history that is relevant to therapy.
  • Session notes: Summaries of treatment sessions, progress, and recommendations.
  • Payment information: Where applicable, billing details for processing transactions.

3. How We Use Your Information

Your information is used to:

  • Book and confirm appointments.
  • Deliver personalised hypnotherapy services.
  • Maintain accurate client records.
  • Contact you with relevant updates or resources (only with your consent).
  • Comply with legal or professional obligations.
 

We will never sell or share your information with third parties for marketing purposes.

4. Confidentiality in Sessions

All discussions within therapy sessions are confidential. The only exceptions are:

  • If there is a risk of harm to yourself or others.
  • If required by law or court order.
  • If you provide written consent for information to be shared (e.g., with your GP).

 

5. Data Storage & Security

  • Client records are stored securely in password-protected systems or locked filing systems.
  • Access is restricted to authorised personnel only.
  • Information will be retained for as long as legally required and securely destroyed when no longer needed.

6. Your Rights

Under Australian law, you have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Withdraw consent for non-essential communications at any time.

Requests can be made by contacting us directly via email or phone.

7. Online Enquiries & Cookies

If you use our website, we may collect non-identifiable information (such as IP addresses and browsing behaviour) for analytics purposes. This helps us improve user experience. You can disable cookies through your browser if you prefer.

8. Third-Party Links

Our website may contain links to external sites (for example, professional associations or support resources). We are not responsible for the privacy practices of third-party websites.

9. Updates to This Policy

Reconnect Hypnotherapy may update these Terms & Conditions and Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about our Terms & Conditions or Privacy Policy, please contact us:

Reconnect Hypnotherapy
Phone: 0411 189 904 
Location: Western Sydney